Staystadia.com Privacy Policy
Last Updated: 11/02/2025
Operated by: Sparkrena Limited
Registered in: England, United Kingdom
Company Registration Number: 14375709
Email: support@staystadia.com
At Staystadia.com, operated by Sparkrena Limited ("we," "us," "our," or "Staystadia.com"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform, including our website, mobile applications, and related services (collectively, the "Platform").
By using the Platform, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Platform.
---
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Contact Information: Name, email address, phone number, and postal address.
- Account Information: Username, password, and profile details.
- Payment Information: billing address, and transaction history.
- Booking Information: Details of accommodations or experiences booked through the Platform.
- Communications: Records of your interactions with us, including emails, chat logs, and customer support inquiries.
1.2 Non-Personal Information
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on the Platform, and other usage statistics.
- Location Data: Approximate location derived from your IP address or GPS (if enabled).
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect information about your interactions with the Platform. For more details, please refer to our Cookie Policy.
---
2. How We Use Your Information
We use your information for the following purposes:
- To provide, operate, and maintain the Platform.
- To process bookings, payments, and refunds.
- To communicate with you, including sending booking confirmations, updates, and promotional offers.
- To improve the Platform and develop new features.
- To monitor and analyze usage and trends.
- To comply with legal obligations and enforce our Terms and Conditions.
---
3. Legal Basis for Processing
Under the UK GDPR, we rely on the following legal bases for processing your personal information:
- Performance of a Contract: To fulfill our obligations under the Terms and Conditions.
- Consent: When you provide explicit consent for specific processing activities (e.g., marketing communications).
- Legitimate Interests: To improve the Platform and provide a better user experience.
- Legal Obligations: To comply with applicable laws and regulations.
---
4. Sharing Your Information
We may share your information with the following parties:
- Hosts: To facilitate bookings and provide the services you request.
- Service Providers: Third-party vendors who assist us in operating the Platform (e.g., payment processors, IT providers).
- Legal Authorities: When required by law or to protect our rights and interests.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
---
5. International Data Transfers
Your information may be transferred to and processed in countries outside the UK, including the European Economic Area (EEA) and the United States. We ensure that such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) or adequacy decisions.
---
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
---
7. Your Rights
Under the UK GDPR, you have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Correct inaccurate or incomplete information.
- Erasure: Request deletion of your personal information.
- Restriction: Limit the processing of your personal information.
- Objection: Object to the processing of your personal information.
- Data Portability: Request a transfer of your personal information to another party.
To exercise these rights, please contact us at support@staystadia.com.
---
8. Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
---
9. Third-Party Links
The Platform may contain links to third-party websites or services. This Privacy Policy does not apply to such third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
---
10. Children’s Privacy
The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.
---
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on the Platform. Your continued use of the Platform after such changes constitutes your acceptance of the revised Privacy Policy.
---
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Staystadia.com
Operated by: Sparkrena Limited
Registered in: England, United Kingdom
Company Registration Number: 14375709
Email: support@staystadia.com
---
Thank you for trusting Staystadia.com with your personal information!